What Kind of Training and Support Does eXp Realty Provide?

Before I joined eXp Realty, support was probably my biggest concern.

I understood the commission model. I understood the stock opportunities. I could see why the technology and flexibility appealed to people.

But none of that matters very much when you're sitting in the middle of a transaction with a problem that needs an answer now.

And I was skeptical.

How does a brokerage with agents spread across the country provide meaningful support without the traditional office where you can walk down the hallway and find your broker in charge?

More specifically, I wasn't convinced I was going to like relying on eXp's Expert Care system.

After actually using it, that concern turned out to be much smaller than I expected.

Salt & Soil Realty Group is a real estate brokerage, not a financial advisor, tax preparer, or eXp corporate office. Carroll Harrod is affiliated with eXp Realty and may be eligible to receive sponsorship-related benefits when an agent joins eXp through him. Program terms, fees, and eligibility can change. This series is educational and is not financial, tax, legal, or investment advice. Review current eXp agreements before changing brokerages.

See what eXp is like for agents, eXp CRM and technology options, and independent agents and teams.

Carroll Harrod leads Salt & Soil Realty Group in Jacksonville, NC and writes this series from firsthand experience as an eXp agent and team leader.

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My Experience With Expert Care

I've reached out to Expert Care several times since joining eXp, and these weren't hypothetical questions while I was exploring the brokerage. I had actual problems I needed to solve.

Each time, I got timely assistance that addressed what I was trying to figure out.

That genuinely surprised me.

I'm not saying every agent will have a perfect experience every time. eXp is a very large company, and I'd be suspicious of anyone who promised that.

I'm simply saying that I expected the cloud model to make getting useful help more difficult, and that hasn't been my experience.

eXp currently provides Agent Support through phone, text, email, and its virtual environment, with support available seven days a week.

Expert Care Isn't the Only Place I Can Get Help

Another thing I didn't fully appreciate before joining is that "support" isn't one department.

A general brokerage question is different from a transaction-processing problem. A technology problem is different from a contract question. eXp maintains separate resources for Agent Support, transactions and payment processing, and technical support.

Then there are the state broker teams.

That's particularly important in real estate because the answer to a contract or compliance question in North Carolina may be completely different from the answer in another state. eXp currently offers recurring North Carolina broker meetings and state-specific forms training in addition to its national resources.

My regional BIC has also been much easier to get in touch with than I expected. If she's unavailable and I have something time-sensitive, North Carolina has a duty phone line that connects a group of BICs so I can still get somebody on the phone.

That was one of the things I worried I would lose by moving to such a large brokerage. So far, I haven't.

Cloud-Based Doesn't Mean Everybody Works Alone

There's also a misconception that I think is worth clearing up.

eXp being a cloud-based brokerage does not mean every eXp agent is sitting alone at their kitchen table.

Salt & Soil Realty Group actually rents office space in an office building run exclusively by eXp agents.

There are agents and teams working around each other, asking questions, talking through problems, sharing ideas, and helping each other out. In that respect, it feels a lot like a traditional brokerage office.

If somebody runs into a situation another agent has dealt with before, there's a good chance a conversation starts across the office.

I really like that.

The difference is that the brokerage itself isn't dependent on the physical office.

I can go into the office when I want the face-to-face interaction and collaboration. But if I need my BIC, Expert Care, transaction support, or training, I don't have to be sitting in that building to get it.

To me, I get a little bit of both worlds.

Obviously, that exact setup won't exist in every market. An independent eXp agent somewhere else may primarily work from home, while another team may rent its own office or coworking space.

But I wouldn't automatically assume that joining a cloud brokerage means giving up the office environment.

In my case, I haven't.

There Is a Lot of Training

Another concern I've heard about cloud brokerages is that agents basically get handed a login and are expected to figure everything out themselves.

That hasn't been my impression either.

eXp has live and on-demand training covering onboarding, contracts, technology, business development, role-playing, state-specific topics, and more. The company also runs recurring programs such as its Big Agent Meeting and new-agent orientation.

The bigger challenge may actually be figuring out which training is worth your time.

You can spend all day watching real estate classes and still avoid doing the things that actually build your business.

Training should solve a problem.

If I need help with contracts, I need contract training.

If my conversion rate is terrible, I need to work on conversations and follow-up.

If I don't understand a piece of technology, I need training on that technology.

I don't need to attend every class just because it's available.

That being said, if you're new to eXp, a couple of programs I'd put on the list are Agent Fundamentals and FastCAP.

FastCAP especially stood out to me because I've participated in a very similar intensive program at another brokerage that cost almost $1,000. As of August 2026, I have access to FastCAP through eXp at no additional cost, and I can go through the program again if I want the accountability.

The current FastCAP program is a six-week intensive built around developing business systems, habits, strategies, and an active pipeline.

If you wanted the structure, you could theoretically keep coming back to it instead of paying for another outside accountability program.

New Agents Get More Structured Mentorship

For genuinely new agents, eXp adds another layer.

As of August 2026, agents who have not completed at least three qualifying real estate transactions during the previous 12 months are generally required to participate in the Mentor Program, subject to state-specific rules and approved waivers. In North Carolina, provisional brokers are also required to participate. New agents are paired with a state-broker-approved Certified Mentor.

That mentorship does have a cost.

Agents in the Mentor Program currently pay an additional 20% split on their first three transactions to fund the mentorship and support structure.

So I wouldn't call it free.

The better question is whether that guidance is worth the additional split to an agent who needs it.

For somebody learning how to navigate their first few contracts and closings, having an experienced agent involved can be considerably more valuable than another library of videos.

Your Sponsor and Team Can Add Another Layer

Brokerage support is only one part of the equation.

Your sponsor can be another resource.

If you're on a team, the team should be another resource too.

Those relationships don't replace official brokerage supervision. My team doesn't replace my BIC, and a sponsor doesn't get to rewrite eXp policy.

But good people around you can make the company considerably easier to navigate.

That's one reason I think the sponsor decision deserves more consideration than simply typing someone's name into a box.

If somebody may benefit financially when I become productive, I want that person to actually care whether I succeed.

The same goes for a team. If you're paying a team split, there ought to be real support attached to it.

The Support Question Ended Up Being Easier Than I Expected

I went into eXp assuming support would be one of the compromises I'd have to accept in exchange for some of the other things I liked about the brokerage.

So far, that hasn't been the case.

When I've needed Expert Care, they've helped me.

I've been able to reach my regional BIC.

North Carolina has backup broker support when something is time-sensitive.

There's more training available than I could realistically consume.

And because of the office environment we've built locally, I still get the day-to-day interaction and collaboration with other agents that people often associate with a traditional brokerage.

That doesn't mean everybody's experience will look exactly like mine.

Your state, team, sponsor, market, and experience level all matter.

But the idea that "cloud brokerage" means "you're completely on your own" has not matched my experience at all.

If that's one of the things making you hesitant about eXp, contact me through Salt & Soil Realty Group. I'm happy to talk through what the support actually looks like for me—including the virtual resources and the in-person environment we've built locally.

You do not have to join Salt & Soil Realty Group to have that conversation.

The final article in this series will put all of these pieces together and answer the question that matters most: Is eXp Realty actually the right brokerage for you?