Privacy Policy

Introduction

Salt & Soil Realty LLC, brokered by eXp Realty, respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you contact us, use our website, submit a form, communicate with our team, or work with us for real estate-related services.

By using our website, submitting your information, or communicating with us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Phone number
• Email address
• Mailing address
• Property address
• Real estate preferences, goals, and timelines
• Information related to buying, selling, investing, leasing, or evaluating real estate
• Communication history, including calls, emails, text messages, and form submissions
• Any additional information you choose to provide during the course of working with us

We may also collect general website usage information, such as pages visited, inquiry forms submitted, and other analytics that help us improve our website and client experience.

How We Use Your Information

We use the information we collect to provide real estate services and improve your client experience. This may include:

• Responding to inquiries
• Helping you buy, sell, invest in, lease, or evaluate real estate
• Scheduling appointments, consultations, showings, and follow-ups
• Sending property information, market updates, reminders, and service-related communications
• Communicating by phone call, text message, email, automated prompt, CRM reminder, or other reasonable business communication method
• Coordinating with members of our real estate team
• Managing client relationships and transaction-related tasks
• Improving our services, systems, marketing, and client experience
• Complying with legal, regulatory, brokerage, MLS, and contractual obligations

SMS, Calls, and Email Communications

By providing your phone number, email address, or other contact information, you authorize us to contact you regarding your real estate needs. Communications may include phone calls, text messages, emails, automated reminders, appointment confirmations, schedule updates, property information, market updates, and other real estate-related communications.

Message frequency may vary depending on your relationship with us, your requests, and the nature of the services being provided.

You may opt out of marketing communications at any time. For text messages, you may reply STOP to unsubscribe or HELP for assistance.

Sharing of Information

We do not sell your personal information or phone number.

Data will not be sold or shared with third parties for marketing or promotional purposes.

No mobile information, text messaging opt-in data, or SMS consent information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share information when reasonably necessary to provide real estate-related services, complete a transaction, respond to your requests, or support your client experience. This may include sharing information with:

• Agents, staff, and team members within Salt & Soil Realty LLC
• Our brokerage, eXp Realty, when necessary for brokerage supervision, compliance, transaction management, or service delivery
• Other real estate professionals involved in referral agreements, co-brokerage relationships, showings, offers, or transaction coordination
• Mortgage lenders, inspectors, appraisers, attorneys, title companies, surveyors, insurance providers, contractors, photographers, repair vendors, and other real estate industry professionals when needed to support your real estate goals
• Technology providers, CRM systems, email platforms, communication tools, website providers, and administrative service providers used to operate our business
• Government agencies, courts, regulators, MLS systems, or legal authorities when required by law, contract, rule, regulation, or lawful request

Any information shared for service-related purposes is intended to help provide, coordinate, or improve real estate services—not to sell your data or share your information for unrelated third-party marketing.

Data Security

We take reasonable steps to protect the personal information we collect and maintain. However, no website, CRM, email platform, text messaging system, or method of electronic transmission is completely secure. We cannot guarantee absolute security, but we work to use reasonable safeguards appropriate for our business.

Data Retention

We may retain your information for as long as reasonably necessary to provide services, maintain business records, comply with legal and brokerage requirements, resolve disputes, support client relationships, and improve our services.

Your Choices

You may request that we update, correct, or remove your contact information from our active marketing or follow-up systems by contacting us at info@saltandsoilrealty.com.

Please note that we may still retain certain information when required for legal, brokerage, transaction, compliance, accounting, or legitimate business recordkeeping purposes.

Terms and Conditions for SMS Messaging

We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.

You can cancel the SMS service at any time. Just text STOP. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at info@saltandsoilrealty.com.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Contact Us

For questions about this Privacy Policy or how your information is used, please contact us at:

Salt & Soil Realty LLC
Brokered by eXp Realty
Email: info@saltandsoilrealty.com
Phone: (910) 597-3500
Website: www.saltandsoilrealty.com